Saturday, March 21, 2009

Day-zero

Last fall, the United States the central and western regions, a large supermarket chain for inviting me to give its employees for the 3000 lectures, subject positions are set up awareness and emphasis on professionalism tree.
At my speech has repeatedly emphasized that the idea is to give you the job to their own personality. Since the working environment with the miniaturization, the fast pace of technological transformation and the subsequent stress job, I think for each person concerned, to find a job for individuals and all feel good about the method is essential. The most effective way to each other are identical from the inventive work to create you own characteristics.
I cited a United Airlines pilot example. When everything is ready, he would go before the computer randomly selected a number of passengers, then handed them a note on their ride express appreciation. With whom I worked for a mapping expert in his regular e-mail sent to customers into a sugar-free gum, so you will never pick him to throw away the mail!
A Northwest Airlines baggage, and his work personality can be described as fantastic. Passenger luggage put him on the baggage tags collected these tags are used to smoothly into the trash, then, take the time and then they sent the passengers, together with a piece of paper on board Northwest Airlines flight express gratitude.
So give some people how to use creative spirit go to work examples, I encourage the audience to play a creative and come up with their own creativity and individuality.
After three weeks of a evening, I received a telephone call. The caller claims that he called Johnny, supermarket chains are members of the pack. He said Barbara, you speak very good. He then told me that night, he asked him to go home after the father taught him to use the computer.
He said that they designed a program. Now go home every night after his start looking for zero day , and then enter the computer, playing on a lot of copies at the back of each are signed up their names. Give him the next day when customers packing, they warm them funny or thought-provoking read, the zero day piece of paper hit the buyer39s shopping package.
A month later, that store39s manager called to tell me Barbara, what happened today really incredible! This morning I went to the store and found Johnny39s checkout line up front than many other checkout Units 3 Miu Miu Handbag times! I then cried loudly 39multi-row a few more teams! not to have squeezed in one place! 39 But no Miu Miu Bags one listens to me. customers say 39We are all ranked team Johnny — we want him the 39day-zero 39. manager also said women have come over to say to him, I used to shop once a week. Now I can walk past one would come in, because I want that 39day-zero 39. Finally the manager said, you think of our stores are now the most important figures who are? Yes of course, Johnny!
3 months later, the manager gave me made a phone call. He said You and Johnny have changed our store! Now at our florist, employees had found a pack of flower or bad floriation used, they will put them on the street to an old lady or a small Girl wearing! a meatstaff are enthusiasts, he bought 50,000 of the stickersdraw, paste it into each of the goods sold on him. Now our employees and customers are funny great!
This is the spirit of a job.
Posted by zhan at 11:05:42
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